Towed in LA Terms of Use

Effective date: [DATE] · Last updated: [DATE]

These terms are an agreement between you and TS Lagrange LLC, a Texas limited liability company doing business as Towed in LA ("Towed in LA," "we," "us"), 7301 N FM 620 Rd, Ste 155-117, Austin, TX 78726, help@towedinla.org. By using the Towed in LA website and its features (the "Service"), you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Service.

Section 17 explains how disputes are handled. Please read it.

The short version

• Towed in LA gives general legal information, not legal advice. We are not your lawyer.
• You choose what goes in your letters and whether to send them. You are responsible for what they say.
• If you ask us to send something, we send it in your name, signed by you, only to the recipient and by the method you approved.
• Don't use the Service to harass anyone, to send to anyone not connected with your tow, or to say things that aren't true.
• It's free. We can't promise any result.

1. What Towed in LA is, and isn't

General legal information, not legal advice. This tool provides general legal information about California and Los Angeles towing laws. It is not legal advice, and using it does not create an attorney-client relationship. It does not decide whether any law was broken in your tow. You choose which requirements to include, and the letters and complaints it produces are your own statements, sent in your own name. Laws change and may have been different on the date of your tow. Check the linked official sources.

If you want advice about your specific situation, contact a lawyer or a legal aid organization. The State Bar of California offers a lawyer referral directory calbar.ca.gov.

Not affiliated with the Los Angeles Police Department, the Board of Police Commissioners, LADOT, the DMV, or the City of Los Angeles.

More specifically:

• We are not a law firm. No one at Towed in LA is acting as your lawyer, and we do not represent you with any agency, business, or court.
• Nothing you tell us is protected by attorney-client privilege.
• We are not a registered Legal Document Assistant, and we don't charge for anything. [ATTORNEY: confirm this sentence, packet Q9.]
• We don't tell you whether your tow was legal, which issues to raise, or what amount to ask for. Those are your choices.

2. Who can use the Service

• The Service is meant for people whose vehicle was towed in Los Angeles, and for people helping them, like family members, legal aid staff, and advocates.
• You must be at least 13 to use the Service. You must be at least 18 to use "Send it for me" or to sign anything through the Service. [ATTORNEY: confirm, see question 5.]
• If you use the Service to help someone else, you may send documents only in your own name, unless the law allows you to sign for that person and they have authorized you (for example, as their lawyer or legal guardian).

3. Your case link

We don't use accounts. When you save a case, you get a private case link.

• Treat it like a password. Anyone who has your link can open your case, see your documents, and change or delete them.
• Don't share or post it. If you think someone else has it, get a new link from the site or write to us.
• If you lose the link and didn't confirm an email, we may not be able to get your case back.

4. You choose, and you are responsible for what you send

• Nothing is chosen for you. You decide which requirements, if any, you believe were not met, what happened in your own words, what amount to ask for, which documents to prepare, and whether to send them.
• Read everything before you sign or send. The Service fills in drafts from your answers. It may contain mistakes, and it can't know facts you didn't give it. You are responsible for making sure each document is complete and correct.
• Tell the truth. Everything you write must be true to the best of your knowledge. Some forms, like the DMV Declaration of Opposition, are signed under penalty of perjury. Making a false statement in them can be a crime.
• Keep copies. Keep your own copies of what you send, your proof of mailing, and your original papers. We delete cases on a schedule (see the Privacy Policy).

5. Sending in your own name ("Send it for me")

When you use "Send it for me":

• You sign it. You open and review each final document, type your name, and draw your signature. Your typed name must be your own name and must match the sender name on the document.
• You authorize that one send. You tick a box that says: "I authorize Towed in LA to send this in my name to {recipient} by {method}." That authorization covers only those documents, that recipient, and that method. Any change means a new draft and a new signature.
• You agree to electronic signatures. You agree that your typed name and drawn signature are your signature on those documents, and that we may place your signature image on them. The DMV has not confirmed that it accepts an on-screen signature on a Declaration of Opposition. For that form, we show a warning and offer a print, sign, and mail-it-yourself option.
• What we do. We act only as your messenger and printer. We email agency filings from our address with you copied and as the reply-to address, and we mail letters with your return address, through our mail provider. We don't add our own statements to your documents, except a one-line footer: "Prepared by the sender using a free self-help form. Not prepared by a lawyer." [ATTORNEY: packet Q29(c) asks whether to keep this footer.]
• We may review, hold, or decline. A person on our team may review a send before it goes out, and we may decline to send anything that breaks these terms, fails our safety checks, or can't be verified. We may also pause all sending (for example, if a provider has a problem). If we decline or pause a send, we will tell you, and you should send it yourself right away, because your deadline does not pause.
• Delivery. We use third-party carriers. We don't control the Postal Service, email systems, or how an agency handles what it receives. Mail can be late, lost, or returned. Our mail proof is not a round-dated USPS PS Form 3800. Where timing matters, the Service shows you the options and their trade-offs. You choose the method, and you are responsible for sending in time, including by sending it yourself.
• Signature record. If we send something for you, we keep a record of your signature for one year, even if you delete your case, to prevent misuse. The Privacy Policy explains this.
• We pay postage. You are never charged for sending.

6. Acceptable use

You agree not to use the Service to:

1. Send to anyone not connected with your tow. Letters to businesses may go only to the tow company, property owner, storage yard, or lienholder named on your own tow documents. Agency filings may go only to the agencies and for the purposes the Service lists.
2. Harass, threaten, or pressure anyone. No threats, including threats to report someone to police, prosecutors, or regulators unless they pay. No insults, profanity, or messages meant to annoy or intimidate.
3. Make false statements or send documents you know are false or misleading.
4. Pretend to be someone else, or send in another person's name without their legal authority.
5. Send more than your tow requires. We limit sends to one letter per recipient per case, with at most two follow-ups spaced at least 5 days apart, and we set daily and total limits. Don't try to get around these limits, for example by opening many cases or using many devices.
6. Change what our documents are. Don't add content that didn't come from the Service's templates and your own answers, add links (other than to official law or agency websites), or add email addresses other than your own. Don't alter official forms or fill in their "office use only" boxes.
7. Upload anything harmful, like viruses, or anything you don't have the right to share.
8. Interfere with the Service, including trying to get into other people's cases, get around security or rate limits, scrape the site at scale, or overload it.
9. Break any law, or help anyone else do any of the above.

We may block, hold, or refuse any send, remove content, and suspend or end your access if we reasonably believe you broke these rules. Our checks are automatic and may sometimes be wrong. If you think we made a mistake, write to us.

7. AI features

Some features use AI (Claude, from Anthropic) when you press the button:

• The document reader reports only whether each item the law lists is "Found," "Not found on this document," or "Can't tell." It does not decide whether anything was legal.
• "More questions" suggests questions you might answer. It does not give advice.

AI can misread a photo or miss something. Check its results against your own papers. Its results are not added to your letters unless you choose them.

8. Accuracy, and laws change

• We work hard to keep the information correct. Each rule is checked against the official code text, and each page shows the date the information is current as of. But laws, agency rules, forms, addresses, and phone numbers change, and the law that applied to your tow may have been different on the date of your tow.
• We may make mistakes. The information may be incomplete or out of date, and some questions are unsettled. Where we know that, we say so.
• Deadlines. The Service counts deadline dates from the dates you enter, using the most cautious reading we know. It can't know facts you didn't give it, and an agency or court may count differently. You are responsible for meeting your own deadlines. When in doubt, act sooner.
• Links to official sources and third-party websites are for your convenience. We don't control those sites.

9. The Service is free, with no guaranteed outcome

• The Service is free. We don't charge fees, show ads, or sell leads, and we pay postage for items we send for you.
• We can't promise any result. Using the Service does not mean you will get a refund, a release, a hearing decision in your favor, or any other outcome.
• We may change, pause, or stop any part of the Service at any time, including sending, reminders, and AI features. We will try to give notice when we can, but we are not required to keep any feature available.

10. Your content

• You own what you write and upload. You give us permission to store, copy, process, print, and send it only to provide the Service to you, as described in these terms and the Privacy Policy. This permission ends when your content is deleted, except for copies already sent and records we keep as the Privacy Policy explains.
• You confirm that you have the right to upload and send what you give us.

11. Our content and official forms

• The Service's text, rule summaries, templates, and design belong to us or our licensors. You may use them for your own tow and to help others with theirs. Please don't copy the Service as a whole or use it to build a competing product without our permission. [FOUNDER: decide whether to offer the catalog under an open license for legal aid use.]
• Official forms (like the LAPD Official Police Garage complaint form and DMV forms) belong to the agencies that publish them. We fill in only the fields and don't change the forms.

12. Messages from us

By adding your email or phone number, you agree that we may send you confirmation codes, your case link, deadline reminders, and sending updates. We never send ads. For texts, message and data rates may apply; reply STOP to stop or HELP for help. You can also turn reminders off on your case page. Reminders are a courtesy. Don't rely on them to meet a deadline.

13. Disclaimer of warranties

To the fullest extent the law allows, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of accuracy, fitness for a particular purpose, and non-infringement. We don't promise that the Service will be error-free, uninterrupted, or secure, that any letter will be delivered on time, or that any information is complete or current.

14. Limitation of liability

To the fullest extent the law allows:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost money, lost property, missed deadlines, or lost claims, that come from using or being unable to use the Service. This includes delays or failures by the Postal Service, our mail and email providers, or any agency.
• Our total liability for all claims about the Service is limited to [$100].

These limits apply to every kind of legal claim. They don't apply to liability that California law does not allow to be limited, such as liability for fraud, willful injury, or our violation of law (Civil Code § 1668). Nothing in these terms limits any right you have that cannot be waived by law.

[OPTIONAL, ATTORNEY TO DECIDE, question 7] Your responsibility to us. If you use the Service to send false, threatening, or unauthorized documents, or otherwise break section 6, you agree to be responsible for the claims and costs that others bring against us because of it.

15. Ending your use

You can stop using the Service any time and delete your case. We may suspend or end your access if you break these terms. Sections 4, 10 (for sent items), and 13 through 19 continue after that.

16. Governing law

California law governs these terms and any dispute about the Service, without regard to conflict-of-law rules.

17. Disputes

Talk to us first. Most problems can be fixed quickly. Before starting any formal claim, write to help@towedinla.org or 7301 N FM 620 Rd, Ste 155-117, Austin, TX 78726 with your name, a way to reach you, your case number if you have one, and what went wrong. We will try in good faith to resolve it within 30 days.

[ATTORNEY DECISION REQUIRED. Choose one option below, or another approach. The founder has not chosen. See question 1.]

[OPTION A: Courts] If we can't resolve it, either of us may bring the dispute in small claims court, if it qualifies, or in the state or federal courts located in Los Angeles County, California. You and we agree to those courts' jurisdiction.

[OPTION B: Individual arbitration] If we can't resolve it, the dispute will be decided by binding individual arbitration under [AAA Consumer Arbitration Rules / JAMS Streamlined Rules], except that either of us may bring a qualifying claim in small claims court. We will pay all arbitration filing and arbitrator fees. Claims may be brought only individually, not as part of a class or representative action, except where the law does not allow such a waiver (including claims for public injunctive relief). You may opt out of arbitration within 30 days of first accepting these terms by writing to us. [Attorney: add mass-arbitration, severability, and Code Civ. Proc. §§ 1281.97–1281.98 fee-payment terms if this option is chosen.]

18. Changes to these terms

We may update these terms. We will post the new version here with a new "Last updated" date. If a change is important, we will show a notice on the site. Changes apply from the date they are posted and do not apply to sends you already authorized or to disputes that began before the change. If you keep using the Service after a change, you accept the new terms.

19. Other terms

• Whole agreement. These terms and the Privacy Policy are the whole agreement between you and us about the Service.
• Severability. If a court finds part of these terms can't be enforced, the rest still applies.
• No waiver. If we don't enforce a term right away, we can still enforce it later.
• Transfer. We may transfer these terms to an organization that takes over the Service (for example, a nonprofit), if it agrees to follow them. You may not transfer your rights under them.
• Translations. If we offer these terms in another language and the versions differ, [the English version / the version in the language you used] controls. [ATTORNEY: question 9.]
• Accessibility. If you have trouble using any part of the Service, write to us and we will try to help.

20. Contact us

TS Lagrange LLC, a Texas limited liability company doing business as Towed in LA 7301 N FM 620 Rd, Ste 155-117, Austin, TX 78726 Email: help@towedinla.org